Return & Refund Policy

At RocketTime, your absolute satisfaction is our top priority. We stand behind the quality and craftsmanship of every Vostok watch we sell. If for any reason you are not completely satisfied with your purchase, we are here to make it right.

🔄 30-Day Free Returns (No Questions Asked)

  • Return Window: You have 30 days from the date you receive your package to request a return.
  • No Risk: Even if the watch simply doesn't suit your style, doesn't fit your wrist, or you changed your mind — you can return it for a full refund.
  • 100% Free for You: We believe in worry-free shopping. RocketTime will cover all return shipping costs. We will provide you with a pre-paid return shipping label so you won't have to pay a single cent to send the item back.

📋 Return Conditions

To be eligible for a full refund, please ensure the following conditions are met:
  1. The watch must be in the same condition that you received it (unworn, unused, and scratch-free).
  2. It must be returned in its original factory packaging, including the box, plastic wraps, and all original documentation/manuals.

🛠️ How to Start a Return (Step-by-Step)

  1. Contact Us: Drop us a message via the WhatsApp button on our website or email our support team with your order number.
  2. Receive Your Free Label: We will review your request within 24 hours and send you a pre-paid international return shipping label via email.
  3. Pack & Ship: Securely pack the watch in its original packaging, print and attach the pre-paid label to the parcel, and drop it off at your local post office.
  4. Get Your Refund: Once we receive and inspect your returned item, we will process your refund immediately. The money will be automatically credited back to your original method of payment (PayPal or Credit Card) within a few business days.

📦 Damaged or Faulty Items

Every watch undergoes a rigorous pre-shipping mechanism inspection. However, if your item arrives damaged during transit or has a factory defect, please contact us immediately. We will arrange a free replacement or an instant full refund.
Got questions about a return or exchange?
We are always here to help! Click the WhatsApp widget in the bottom right corner of your screen to chat with us in real-time.