Refund policy

60-Day Free Returns

You may request a return within 60 days after receiving your item, including if you change your mind or the watch does not suit you, subject to the return conditions below.

RocketTime covers return shipping costs for eligible returns. We do not charge a restocking fee.

Change-of-mind return conditions

For a voluntary change-of-mind return, the watch must be unworn, unused, and in the condition received, with its tags, original packaging, and included documentation. Please provide your order number or other proof of purchase.

These conditions do not limit statutory rights concerning faulty, damaged, incorrect, or misdescribed goods.

How to request a return and obtain return postage

Email sale@RocketTime.com with your order number and the item you wish to return. We will provide return instructions and arrange how return postage will be paid.

• Where technically available: we purchase and send you a prepaid return shipping label to download and print.
• For other return routes: we agree a suitable shipping service and reimbursement arrangements with you. If you purchase the agreed postage, we reimburse its cost upon receiving proof of payment.

Please contact us before purchasing return postage and retain your postage receipt and tracking information.

You will not bear the return shipping cost for a return that qualifies under our policy. Prepaid labels are not available for every country or route; where a label cannot be provided, the reimbursement procedure preserves your free return.

These practical arrangements do not limit statutory withdrawal rights or remedies for faulty, damaged, incorrect, or misdescribed goods.

Return address

Ilia Kolesov / RocketTime
1 Chavchavadze Street, Apartment 26
Batumi 6004, Georgia

This return address may differ from the parcel’s original dispatch location. We will not require you to bear additional return shipping costs because a product was dispatched by a partner warehouse.

Refunds

We will inspect the returned item and notify you of the outcome. If a return is declined, we will explain the reason.

Approved refunds are issued to your original payment method within 3 business days. Your bank or payment provider may require additional time to display the funds.

Any earlier deadline or additional refund entitlement required by applicable law takes precedence.

Faulty, damaged, or incorrect goods

Please contact sale@RocketTime.com promptly if your item arrives damaged, is faulty, or does not match your order. Photos may help us assess the problem.

We will arrange an appropriate remedy, including a replacement or refund where applicable, without charging you return shipping. Nothing in this policy limits remedies required by law.

Exchanges

We do not offer a direct change-of-mind exchange service. You may return an eligible item for a refund and place a separate order for another item. This does not restrict replacement remedies for faulty or incorrect goods.

Lost parcels

If your parcel is lost, contact us so we can investigate and arrange a refund or another remedy agreed with you, subject to applicable law.

Your rights

Our 60-day return offer is additional to mandatory consumer rights. You do not need to leave, change, or remove a review to receive assistance or exercise your rights.

Return and refund support: sale@RocketTime.com
Telephone: +995 595 09 71 14